Tanatova, D.K., Yudina, T.N., Korolev, I.V. (2023). Social Environment of a Modern University: Theory and Methodology of Diagnostics. In: Maximova, S.G. (eds) Complex Social Systems in Dynamic Environments. Lecture Notes in Networks and Systems, vol 365. Springer, Cham. https: ...

Abstract

The social environment ensures the quality of education, its attractiveness for applicants, partners, and reputation capital. Diagnostics of the social environment allow one to identify its qualitative growth or decline, stress points, and development factors and risks. Diagnostic procedures require continuous improvement of methods and approaches. The paper is part of a research paper on the topic “Development of a methodology for monitoring the satisfaction of employees, students, and partners with the quality of the social environment and its implementation.” The goal of the mentioned research paper is to develop a monitoring methodology to identify the level of satisfaction of employees, students, and partners of a university with the quality of the social environment. The paper utilizes (1) analysis of scientific data on the research problem, (2) methods of comparative and system analysis, and (3) interpretation and personal work experience of the authors in the higher school system. The research results include justification of theoretical approaches to the diagnosis of the quality of the social environment of a university. They also include the authorly theoretical interpretation of the category “satisfaction with the quality of the social environment of a university.” The results include the development of indicators and criteria for assessing the satisfaction of employees, students, and partners with the quality of the social environment. The paper also comprises justification of the methods of the primary stages of the implementation of the diagnosis of the quality of the social environment, namely, monitoring and the method of expert assessments in the technique of in-depth interviews. The authors consider the possibilities of further improvement of the system of diagnostics of the quality of the social environment of a university. There are arguments on the need for further improvement of diagnostic tools.

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