Orlov G.M., Chugunov A.V. Digital healthcare: the use of electronic services by the elderly. Advanced in Gerontology. 2023. Vol. 36. No. 3. Pp. 375-382.

Текст статьи/выпуска на сайте журнала URL: http://www.gersociety.ru/netcat_files/userfiles/10/AG_2023-36-03.pdf (дата обращения 14.01.2024)

Abstract

Since the fi rst decade of the XXI century the digitalization of the healthcare system in Russia has been actively carried out according to interrelated federal and regional projects. The older generation has well-established habits and prefers traditional channels for obtaining information and services — by phone and during a personal visit, and moreover, they are even afraid to use electronic services. The vulnerability of the elderly was especially exacerbated during the CODID-19 pandemic and after, when strict restrictive measures on freedom of movement were introduced and many services began to be provided remotely. The article presents the results of pilot studies conducted in two medical institutions of St. Petersburg. The analysis also used the unique objective data of the state information system of St. Petersburg in the fi eld of healthcare on the dynamics of changes in the indicators of the use by the population of St. Petersburg of various channels of access to the doctor’s appointment service. The main objective of the study was to study the specifi cs of the use of digital health services as a factor affecting the status and social well-being of the elderly in Russia. In conclusion, recommendations are given on minimizing the social risks of older people feeling alienated, eliminating digital inequality when introducing medical remote electronic services